Refund Policy
Refund eligibility, cancellation terms, and rescheduling conditions for Toolkit Aspen Way register maintenance engagements.
Overview
This policy applies to register maintenance, reconciliation, and custody documentation services commissioned from Toolkit Aspen Way Co., Ltd. All fees are for professional documentation work, not software licences or asset management.
Deposit refunds
Initial register build engagements require a 50% deposit upon signing the engagement letter.
- Full deposit refund: Available if you cancel in writing more than fourteen days before the scheduled inventory session and no preparatory work has commenced.
- Partial deposit refund: If cancellation occurs within fourteen days of the inventory session, we retain 25% of the total engagement fee to cover scheduling and preparatory review.
- No deposit refund: Once the inventory session has occurred, the deposit becomes non-refundable.
Quarterly maintenance retainers
Quarterly register maintenance fees are invoiced at the start of each quarter.
- Full quarter refund: Available if you cancel before any reconciliation session occurs in that quarter.
- Partial refund: If cancellation occurs after a session has started but before completion, fees are prorated based on work completed.
- No refund: Once the quarterly reconciliation session is delivered and amendment pages are provided, that quarter’s fee is non-refundable.
Multisig documentation appendix
- Before draft delivery: Full refund minus ₩400,000 administrative fee if you cancel after cosigner interviews but before draft delivery.
- After draft delivery: No refund; revision rounds continue per engagement letter terms.
Cancellation by Toolkit Aspen Way
We reserve the right to cancel engagements where we cannot verify commissioning authority, where client cooperation is withheld, or where continuing would violate applicable law. In such cases, unused portions of prepaid fees are refunded.
Rescheduling
Inventory and reconciliation sessions may be rescheduled once without charge if requested at least seven business days in advance. Late rescheduling or no-shows incur a ₩200,000 rebooking fee.
Emergency discrepancy reviews
Quote-based emergency engagements follow the refund terms stated in the specific quote letter.
Refund processing
Approved refunds are processed within fourteen business days via the original payment method (bank transfer). You will receive email confirmation when the refund is initiated.
Non-refundable items
The following are never refundable:
- Completed register volumes already delivered
- On-site travel days where our specialist attended as scheduled
- Third-party costs incurred on your behalf (courier, binding, translation)
- Companion application licences obtained independently from the Microsoft Store
Work already started
If register drafting has begun, refunds cover only the undelivered portion of work as determined by our project records.
Contact for refund requests
Email contact@toolkitaspenway.click with your engagement letter reference, or call +82 32 0000 2180. We respond to refund requests within five business days.
Last updated: August 2025